Casual Receptionist / Clerical Assistant / Cashier

The role involves providing an efficient reception service, handling telephone calls, emails, and face-to-face enquiries from the public. You will also support administrative tasks and ensure customer care procedures are followed.

The position requires flexibility to cover staff absences, with shifts available Monday to Friday evenings (5.30 pm - 10 pm) and Saturday mornings (9.30 am - 2 pm). There is particular shifts available Tuesday, Wednesday and Thursday with a view to filling this position pending secondment.

This post is graded at FC3 £13.64 per hour. Hours worked after 8 pm or at weekends are enhanced by 33%.

Madras College Community Use is a team dedicated to making a wide range of our facilities accessible for learning, leisure, and cultural events. Partnering with various organisations, we deliver an inclusive programme of activities, including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. Additionally, we offer spaces for meetings, celebrations, and community events in our near new modern venue.

As a Casual Receptionist, you will report directly to the Admin Support Officer and play a key role in providing excellent customer service. Your responsibilities will include engaging positively with customers and service users, responding to enquiries via telephone, email, and face-to-face interactions, and inputting onto our Leisure Information Management System. You will be responsible for delivering an efficient reception service, adhering to established procedures, and ensuring customer care policies are upheld.

You will follow service guidelines and health and safety policies, and you must be familiar with associated risk assessments and standard operating procedures. Additionally, you will be part of a wider area team providing administrative and clerical support to Community Use.

Key duties include maintaining registers and waiting lists, cashing up and reconciling cash against booking sheets and registers, handling and resolving customer complaints, comments, and compliments, and escalating issues as needed.