Casual Reservations Agent
Klarent Hospitality, Old Town, City of Edinburgh
Casual Reservations Agent
£13
Klarent Hospitality, Old Town, City of Edinburgh
- Part time
- Temporary
- Onsite working
Posted today, 21 Apr | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 0ed2a9bf6f274284b789213ce77483a8
Location ref: Old Town, City of Edinburgh
Location Ref: Old Town, City of Edinburgh
Full Job Description
- Serve as the first point of contact for many of our guests, offering expert and personalised reservation support
- Provide accurate information, capture guest details and ensure all bookings reflect guest needs
- Maximise revenue through upselling and department incentives
- Handle guest feedback with professionalism and true luxury service
- Work 5 days per week, including a rotation of weekends and bank holidays, Deliver exceptional guest service through confident communication and tailored support
- Maintain accurate reservation data and up-to-date guest information
- Respond promptly and professionally to enquiries, requests and feedback
- Demonstrate excellent product knowledge and an understanding of hotel offerings
- Contribute to a seamless guest journey from enquiry to arrival
Warm, engaging and passionate about delivering exceptional guest service - A strong communicator with excellent written and verbal skills
- Positive, friendly and caring, with a natural desire to make guests smile
- Ambitious, hardworking and confident working as part of a supportive team
- Eager to learn - previous OnQ PM experience is advantageous but not essential
Hourly Rate of £12.86 - Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues - The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality! Why Join Us At The Caledonian Edinburgh, you'll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth. Begin your journey with one of Edinburgh's most iconic hotels.
Direct job link
https://www.s1jobs.com/job/casual-reservations-agent-126720268