CCTV Operator / Chargehand - GLA15518

Job Description

An opportunity has arisen within Neighbourhoods, Regeneration and Sustainability for a CCTV Operator/Chargehand to join our Public Space CCTV service on a permanent basis.

NRS brings together a diverse range of Glasgow City Council operational, technical and development services that focus on sustainable transport, place making and delivering essential city services.

If you’re interested in working within a service that touches on all aspects within the city, please read on.

What the job involves:

Based within the Glasgow Operations Centre (GOC), our Public Space CCTV team manage 420 public space cameras across the city, working with internal Council departments and agencies including Traffcom (Traffic Management), Police Scotland, Scottish Fire and Rescue, and the Clean Glasgow Initiative. This partnership working supports the daytime and nighttime economy in Glasgow and aims to help make our city safer for all citizens.

The CCTV Operator/Chargehand provides day-to-day support to the CCTV Supervisor, and when the Supervisor is off will provide supervisory cover for a team of Operators on a shift rota to ensure the delivery of the Public Space CCTV service in accordance with set policies, procedures and guidelines, to maintain safe and secure communities across the city.

The Job Description provides further details on the activities involved in this job, whilst further details about the Public Space CCTV service and the GOC can be found here.

What we’re looking for:

You must have good verbal communication and interpersonal skills, the ability to provide excellent customer service, previous experience of working within a CCTV control room environment, and knowledge of CCTV incident management systems. Previous supervisory experience is desirable, but not essential.

An SIA CCTV licence is an essential requirement for this job.

The Person Specification provides further details on the required skills, knowledge, and competencies you will need to possess to be successful in this job.

What we’re offering:

A core salary starting at £27,687.08 rising to £32,622.40 on an incremental scale. In addition to the annual salary the job attracts an annual payment of £2,768.71 - £3,262.24 for contractual overtime and an annual non-standard hours (NSH) allowance of £5,518.15.

The role will work on a 4 on, 4 off basis with a work pattern of two shifts at 7am – 7pm, two shifts at 7pm – 7am, followed by four rest days. Shift times are inclusive of a 1-hour unpaid break and equate to an average of 35 hours work per week plus 3.5 hours contractual overtime.

An Annual leave entitlement which starts at 182 hours per year, rising to 203 hours after 5 years’ continuous service, plus an additional Public Holiday entitlement of 87.5 hours per year.

Enrolment in the Local Government Pension Scheme; the ability to join the Glasgow Credit Union, who offer a variety of loans, savings and mortgages exclusively for their members; and the ability to make direct contributions from your salary to the Hospital Saturday Fund who offer individual and family health plans.

More details on the pension scheme can be found here, details of the Glasgow Credit Union can be found here, and details on the Hospital Saturday Fund can be found here.

Details of the Council’s conditions of service and policies are available here, and for guidance on completing your application, and to view other benefits on offer for employees of Glasgow City Council, please visit the following link: https://www.glasgow.gov.uk/vacancies.

Pre-Employment Information

As part of the pre-employment checks for this post the successful candidate(s) will have to undergo a Non-Police Personnel Vetting Level 1 check which assesses the honesty, integrity, reliability, and overall suitability for clearance of non-police personnel who have unsupervised physical and/or remote access to police premises, classified police information and/or intelligence, financial or operational assets, and/or police systems.

Application Packs

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on .

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

Working for Us\Job Evaluation

For further information about working for us please refer to our website GCC HR Policies