Chief Operating Officer (Google Ads Agency)

About OAK MediaOAK Media is a Google Ads and YouTube Ads agency specializing in fashion eCommerce brands, managing a portfolio of Shopify-based clients across the US and Europe. We're a lean, fast-moving team, and we're building the operational backbone to match our growth. The RoleWe're hiring a COO to own the operational backbone of the agency sitting between founder-level strategy and day-to-day execution across our media buyers, team leads, strategists, and account managers. This is a hands-on role: running calls, checking work, and unblocking people not reviewing dashboards from a distance. What You'll DoManage and oversee our media buyers' performance across the client portfolioRun regular calls with Team Leads and Media Buyers status checks, coaching, and accountabilityDouble-check the work of team leads, media buyers, strategists, and account managers QA on account structure, targeting, reporting, and client communicationOwn and improve agency-wide operational processes
onboarding, training, SOPs, performance reviewsAct as the senior escalation point below the Founder for account and team issuesIdentify and act on opportunities to grow the business this isn't a \"keep the trains running\" roleWork closely with the Founder/GM to translate strategy into execution What We're Looking ForProven experience in an operations leadership role within a performance marketing or digital agency (COO, Head of Operations, Director of Client Services, or similar)Direct experience managing media buyers or performance marketing teamsA strong track record running team calls, holding people accountable, and catching quality issues before they reach the clientA genuine operator mindset, comfortable in the details, not just high-level oversightExperience scaling or improving agency operationsExcellent communication skillsBonus: experience with eCommerce/Shopify clients and Google/YouTube Ads