Cleaning Supervisor

Royal Mail Property & Facilities Solutions are looking for a Site Supervisor to manage teams of Cleaning Operatives over 4 sites (Glasgow, Edinburgh, Falkirk and Motherwell) ensuring the cleaning service meets the service quality standards and customer expectations. About the role Managing up to 23 members of staff, across the 4 sites, you will lead and control the delivery of cleaning service to ensure the service standards are consistently met, build strong customer relationships and identify opportunities for service improvement. Accountabilities

• Supervise a team of Cleaning Operatives, effectively planning and utilising resources to ensure a consistent and high quality service. Manage team performance through coaching, training, and development.
• Work with the Soft Services Manager (SSM) to support financial budgets, identifying savings through the reduction of overtime, surplus hours and absenteeism.
• Support the SSM in the delivery of the regional financial business plan by developing and implementing initiatives to reduce material, costs and improve operational efficiency.
• Act as the lead contact for FM related issues, escalations, and underperformance across the sites.
• Manage stock, resources, ensuring minimal disruption and unnecessary costs.
• Support energy and environmental policies and objectives through monitoring and continuous improvement initiatives.
• Ensure all weekly site inspections are completed accurately and on time, with appropriate action plans developed.
• Ensure full compliance with health and safety legislation and policies, all accidents, incidents, or breaches of safety and security are recorded, reported and investigated.
• Provide cover for the SSM when required, including annual leave and other planned absences.
• Due to the multi-site nature and extensive travel requirements of this role, you must be based within the G, EH, ML or FK postcode areas.
A work vehicle is provided, for work purposes only/ travel to the sites (not for private use). Attendance Predominately Monday to Friday, with flexible hours and infrequent ad-hoc weekend attendance. Flexibility is essential as you will be required to manage cleaning teams across the early (from 6am), late (from 2pm) and night (from 10pm) shift.


• Experience of managing large teams of Cleaning Operatives to include performance management, training and developing (essential).
• From a Soft Services FM background.
• H&S knowledge including COSHH and experience of cleaning methods such as BICS.
• Ability to build and develop relationships with key customers, add value and improve customer satisfaction.
• Strong IT skills e.g. Outlook, Microsoft Word, Excel.
• A Full valid UK manual driving licence.
  
  Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.
We pride ourselves in working to the highest standards of both technical assurance and customer service. It's our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving. Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd. Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.