Client Service Administrator

Mercer Marsh Benefits (mmb)

Client Service Administrator


Mercer Marsh Benefits (mmb), Edinburgh

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 2 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 792d959a1c9f4391a8ce40725cf95762

Full Job Description

We are recruiting a Client Service Administrator to join our Glasgow / Edinburgh team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness.

What can you expect?

  • Based in our Glasgow or Edinburgh office you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's target operating model.

  • You will also provide technical support to clients and colleagues.

  • What you will be rewarded with :
  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

  • Competitive Benefits Package including : 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

  • We will rely on you to :
  • Have ongoing communication with clients, colleagues and providers

  • Accurate and timely completion and maintenance of MMB's systems to achieve set targets

  • Ownership of delivery of tasks and proactively manage own workload

  • Partner with internal / external stakeholders to achieve best service for client

  • Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery

  • Ensure quality of own work through right first time approach

  • Champion continuous improvement within your team / location

  • Develop and maintain appropriate technical and market knowledge

  • Support revenue reporting activity as appropriate

  • Quality checking of colleagues work to ensure accuracy

  • Attend client meetings as required

  • Manage client relationships to support retention & growth

  • Training and technical referral for colleagues

    Previous Employee Benefits or Financial Services based experience

  • Strong background in Administration in a customer focused role

  • Excellent working knowledge of Microsoft Office suite

  • Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues

  • Excellent time management and planning / organisational skills, ability to work to deadlines

  • What makes you stand out?

    Previous Employee Benefits or Financial Services based experience