Client Services Administrator

The role - Client Services Administrator

Salary - 26-28k per annum

Location - Glasgow City Centre (Hybrid-Working)

Hours - 9.00-17.00 - Monday to Friday

The Role

We're recruiting a proactive Client Services Administrator to support a key client as an extension of their Learning & Development (L&D) team. This is a fast-paced, client-facing role focused on coordination, advice, and delivery.

Reporting into the Head of the Contracts Team, you'll manage day-to-day client activity, handle incoming requests, and support delegates and suppliers throughout the training process. This is a varied role where no two days are the same, and priorities can change quickly.

Key Responsibilities

• Act as the day-to-day point of contact for key clients, managing a steady inflow of requests
• Support the client's L&D function by advising on professional development options and available training solutions
• Liaise with training suppliers and internal academies to source appropriate courses
• Manage delegate requests, bookings, and queries from start to finish
• Work with budgets, going out to market to identify suitable and cost-effective learning solutions
• Process exams and support associated training administration
• Join regular Microsoft Teams calls and discussions with clients
• Confidently manage expectations and timelines with clients when needed
• Prioritise workload effectively in a fast-moving environment where work can be unpredictable

About the Team

You'll be joining a stable, experienced team with very low staff turnover - some team members have been together for over eight years. The role will suit someone who is self-sufficient, proactive, and able to hit the ground running once trained.

About You

We're looking for someone with strong customer service or coordination experience, who enjoys building rapport and solving problems.

You'll ideally have:

• Experience in a client service, sales administration, training coordination, or a similar role
• Confidence communicating via Microsoft Teams calls and over the phone
• A professional but personable manner and the ability to explain processes clearly
• Strong organisational and prioritisation skills
• The confidence to hold your position with clients when required (no sales negotiation involved)
• Patience, resilience, and a solutions-focused mindset
• Experience working with customers and suppliers
• The ability to think on your feet and adapt to changing demands

Why Join?

This is an interesting and challenging role where personality and team fit really matter. You'll be trusted to manage your workload, build strong client relationships, and make a real impact within a well-established and respected team.

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