Client Services Associate (Japanese Speaker)

As a Client Service Associate, you will support the client service and business development activities of the Japan Client Service Team. This Edinburgh-based role sits within the International Business unit and involves close collaboration with colleagues across the firm, including regionally based team members., Primary contact for operational servicing of Japanese clients within the Japan Client Service Team, providing extensive support for the team's day-to-day activities, including regular tasks and ad hoc requests. Core tasks may include, but are not limited to:

• Handle prospect and client information requests, including triaging the team mailbox, using internal systems to source relevant information, and drafting accurate and timely responses.
• Proactively take on additional responsibilities and support the delivery of new initiatives.
• Implement and refine processes and best practice to enhance the efficiency and quality of support provided across the Clients Department
• Request client and marketing materials
• Assist with translation of materials
• Coordinate the production of reports
• Assist with the coordination of external industry events (where required)
• Ensure consistency and best practice across team(s) in use of internal systems such as Exchange, Office 365, Salesforce and HighGear while working alongside internal teams to provide training on new functionality and to resolve data-related issues
• Respond to operational queries
  
  The role requires a native Japanese speaker, with strong written and verbal communication skills in both English and Japanese and the ability to convey information accurately., Possess, or be willing to study for, the IMC Certificate., A native Japanese speaker, with strong written and verbal communication skills in both English and Japanese (required)
• Good knowledge of Office 365 (required)
• Good foundational knowledge of investment management, with the ability to work with investment-related information and client queries (required)
The type of candidate that we're looking for: We are seeking candidates with strong communication and interpersonal skills, who can proactively engage with a diverse range of colleagues across the firm and build and manage effective working relationships. The ideal candidate will be able to prioritise their workload effectively, managing multiple projects and tasks, often to tight deadlines. A high level of accuracy and attention to detail is essential, together with a strong focus on execution and maintaining high standards of work. Candidates should also have experience of identifying and delivering process improvements and efficiencies. Critical skills:
• Nurture relationships
• Adaptability
• Digital effectiveness
• Improvement mindset
• Team working
  
  At Baillie Gifford, we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.