Client Services Manager

We're currently seeking an experienced professional to join our team in the role of Client Service Manager - Global Liquidity and Cash Management (German speaking). The Client Service Manager will support a portfolio of high-value Global Liquidity and Cash Management clients, acting as a first point of contact for day-to-day banking enquiries and ensuring client expectations are consistently surpassed. Working closely with the Client Service Team Leader, you'll help the team partner with Sales, Relationship Managers, Product Management and Operations to identify tailored, competitive solutions and drive continuous service improvement.,

• Manage and resolve day-to-day queries from the clients supported in your team.
• Encourage clients to utilise digital self-service tools where possible to improve the client experience.
• Establish and maintain excellent working relationships with key stakeholders.
• Support the Client Service Team Leader to identify and introduce service improvements to enhance the overall client experience.
• Interact with global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management.
  
  Fluency in German (written and spoken) is essential.
• Prior experience in a customer service environment is required.
• Ability to work under pressure within pre-defined SLAs, with experience managing and prioritising your time effectively to deliver efficiently.
• Strong ownership mindset: able to liaise with relevant parties, make informed decisions and resolve issues effectively.
• Proactive approach, with the ability to investigate issues on your own initiative with minimal information.
  
  If you're looking for a career that will help you stand out, join HSBC and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.We're one of the largest banking and financial services organisations in the world, with a network that covers more than 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper and, ultimately, helping people fulfil their hopes and realise their ambitions.
  
  As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.