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Client Services Voice - Senior Associate

Ss&c Technologies, Inc., Stirling

Client Services Voice - Senior Associate

Salary not available. View on company website.

Ss&c Technologies, Inc., Stirling

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 25 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: c04ddeee55ff4064b627a1a5fa235478

Location ref: Stirling

Full Job Description

  • Effectively manage workloads in line with agreed KPI's, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
  • Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
  • Build effective and collaborative relationships across the team, department, and organisation.
  • Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
  • Responsible for following SS&C's Risk and Compliance policies and procedures.

    Experience in a call center environment
  • Clear communication skills and friendly, positive manner
  • Ability to handle difficult conversations
  • Excellent Administration skills
  • Confident in navigating multiple computer systems at once

    SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology., SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

    Your Future: Professional Development Reimbursement including access to SS&C University
  • Work/Life Balance: Competitive holiday scheme
  • Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customised throughout your career

Direct job link

https://www.s1jobs.com/job/client-services-voice-senior-associate-127459835
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