Upload your CV
Go to job search

Cloud Service Delivery Analyst

Harvey Nash, Glasgow

Cloud Service Delivery Analyst

Salary Not Specified

Harvey Nash, Glasgow

  • Full time
  • Contract

Posted 3 days ago, 29 May | Get your application in today.

Closing date: Closing date not specified

Job ref: BBBH121137

Location ref: Glasgow

Full Job Description

Overview

We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs.


Key Responsibilities

  • Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP)
  • Monitor and report on service performance, availability, and SLAs/OLAs
  • Act as a key point of contact between cloud engineering, service management, and business stakeholders
  • Manage and maintain incident, problem, and change processes in line with ITIL
  • Produce regular service reports, dashboards, and KPI metrics
  • Track and manage service risks, issues, and dependencies (RAID)
  • Support supplier/vendor management, ensuring contractual service commitments are met
  • Drive continuous improvement initiatives across cloud services
  • Ensure adherence to security, compliance, and governance frameworks

Key Skills & Experience

  • Proven experience in a Service Delivery Analyst / Service Management / IT Operations role
  • Strong understanding of cloud platforms (Azure, AWS, or GCP) in a live service environment
  • Experience working within ITIL-based service management frameworks
  • Ability to manage SLAs, KPIs, and service reporting
  • Excellent stakeholder engagement and communication skills
  • Familiarity with tools such as ServiceNow, Jira, Azure DevOps, or similar
  • Strong organisational skills with attention to detail


To
From
Record Yes No

Always use these settings

Direct job link

https://www.s1jobs.com/job/cloud-service-delivery-analyst-126906092

About this company

Harvey Nash

View full company profile

Have you seen my consultant profile? Click on meet the team on the right hand side, find my details and get in touch about roles in my area of expertise. In Scotland we have offices in Edinburgh and Glasgow but we have over 40 offices globally. Harvey Nash, a global professional recruitment consultancy and IT outsourcing service provider, is committed to delivering the very best talent and IT solutions to a broad base of international clients. The Group is a trusted advisor to some of the world's leading business, governments and institutions. Our talented professionals pursue the highest levels of integrity and quality in providing a unique portfolio of services: executive search, interim management, IT recruitment and IT outsourcing.

Relevant jobs