Collections Analyst

Anderson Knight

Collections Analyst

£23000 - £25000 + upto 20% bonus

Anderson Knight, Finnieston, Glasgow City

  • Full time
  • Permanent
  • Hybrid working
  • Immediate start

Posted 5 days ago, 10 Jun | Get your application in now to be included in the first week's applications.

Closing date: 21-06-2024 (In 5 days)

job Ref: MD01

Full Job Description

We're hiring a Collections Advisor to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.


Key Responsibilities:

  • Implement collection activities in accordance with company policies and procedures.
  • Manage arrears cases to bring agreements up to date while prioritizing positive customer outcomes.
  • Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
  • Correspond with customers via letters, emails, and texts, ensuring meticulous record-keeping.
  • Maintain performance levels in alignment with expectations and adhere to compliance procedures.

Essential Experience:

  • Worked in a customer services environment, able to control a call
  • Understanding of financial services
  • Ideally experience in Claims/collections role

Operating Hours:

Hours – Mon-Fri 08:00-20:00

              Weekends – 09:00-18:00

Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks)


Benefits:

  • 33 days holiday 25 days annual and 8 public days
  • Birthday day holiday
  • Discretionary bonus
  • Up to 20% pension contributions
  • Eyecare/PMI