Complaints Administrator

Your new role

As a key member of the team, you will support the administration of disciplinary, appeals, and complaints procedures. Your responsibilities will include:

* Coordinating communications with students, staff, and external bodies
* Supporting committee management, including minute-taking and follow-up actions
* Managing precautionary suspensions
* Ensuring compliance with institutional policies and national regulations
* Providing guidance and advice on relevant procedures to students, staff, and The Union
* Contributing to continuous improvement by proposing updates to codes and procedures
* You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases.

What you'll need to succeed

To be successful in this role, you will need:

* HND/SVQ Level 4 or equivalent, or relevant practical experience
* Experience working with regulatory frameworks and administrative procedures
* Strong written communication and organisational skills
* Ability to manage confidential information with discretion
* Proficiency in IT systems and database management
* A customer-focused approach and commitment to enhancing the student experience
* Experience in a similar role within further or higher education is desirable.

What you'll get in return

* A supportive and collaborative working environment
* Opportunity to contribute to meaningful institutional processes
* Professional development and training opportunities
* Competitive salary and benefits package
* Flexible & Hybrid working arrangements where applicable

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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