Complaints Resolution Handler
Anderson Knight
Complaints Resolution Handler
£23000 - £25000
Anderson Knight, Finnieston, Glasgow City
- Full time
- Permanent
- Hybrid working
- Immediate start
Posted 2 weeks ago, 29 Apr | Get your application in now before you miss out!
Closing date: 05-06-2024 (In 17 days)
job Ref: MD01
Full Job Description
Complaints Resolution Handler
Anderson Knight working with a leading organisation within the financial services industry. They are currently looking to recruit a Complaints Resolution Handler, reporting to the Complaints Team Leader. The main responsibilities include coming to a resolution in compliance with company process’ and procedures.
Hours – Mon-Fri 08:00-20:00
Weekends – 09:00-18:00
Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks)
Key Responsibilities:
- Efficiently log, manage, and resolve complaints raised by customers.
- Take ownership of assigned complaints caseload, managing them through to resolution.
- Adhere strictly to internal procedures and processes.
- Maintain high standards of professionalism and customer service.
- Collaborate closely with internal departments to facilitate resolution.
- Provide regular updates to customers on complaint progress.
- Proactively identify trends and contribute to prevention strategies.
Requirements:
- Previous experience handling start to finish complaints
- Strong written and spoken English.
- Attention to detail.
- Ability to build relationships
Benefits:
- 33 days holiday 25 days annual and 8 public days
- Birthday day holiday
- Discretionary bonus
- Up to 20% pension contributions
- Eyecare/PMI