Compliance and RAAC Assistant

Compliance and RAAC Assistant

Fixed Term 31 Mar 2027| Full Time

Our Mission - Homes, people and communities to be proud of.

Our Vision - Striving to improve life experiences and opportunities.

About the Role

We’re looking for an organised and customer-focused Compliance and RAAC Assistant to provide administrative and operational support to our Asset Management team, helping ensure our property management processes run smoothly, accurately and efficiently.

This is a varied role supporting compliance contracts, reactive repairs and the delivery of our RAAC programme. You’ll help plan compliance inspections, maintain accurate records, raise works orders, liaise with contractors and suppliers, and provide timely information to support reporting, audit readiness and effective decision-making.

You’ll also support the RAAC Manager, Tenant Liaison Officer and Asset Compliance Officer, acting as a first point of contact for customers regarding RAAC works and helping colleagues, residents and external partners receive clear, consistent and responsive support.

About Us

We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:

• Work together
• Open to change
• Respect
• Kindness
• Social

If you’re someone who takes pride in delivering excellent customer service, has strong administrative skills and attention to detail, and shares our values, we’d love to hear from you.

What You’ll Be Doing

·      Providing full administrative support to the Asset Management team, including reactive repairs, compliance and RAAC project delivery

·      Supporting the RAAC team by raising works orders, engaging with customers and updating records to help deliver the RAAC programme

·      Assisting the Asset Compliance Officer with planning compliance inspections, updating systems and filing certificates

·      Prioritising and processing work orders, variations, appointments, correspondence, packs and purchase orders within agreed procedures and timescales

·      Maintaining accurate property, asset, financial, health and safety and document control records to support compliance, reporting and audit readiness

·      Liaising with customers, colleagues, contractors, suppliers and partners to keep works progressing and provide clear advice on routine procedures and property queries

What We’re Looking For

·      Demonstrable experience of providing administrative support, financial administration and excellent customer service

·      Awareness of the housing sector and customer service principles, with housing or property management experience desirable

·      Developed IT skills, particularly Word and Excel, with experience using computerised housing management systems desirable

·      Strong communication, organisational and planning skills, with the ability to manage a varied workload, handle change and prioritise effectively

·      A motivated, enthusiastic approach with keen attention to detail and a commitment to high standards and our values

·      A driving licence and access to a car for work purposes

Why Join Us

·      You’ll play an important role in supporting compliance, RAAC programme delivery and effective property management activity

·      You’ll work closely with colleagues, customers, contractors and partners to help keep services moving and records accurate

·      You’ll join a values-led organisation committed to collaboration, respect and continuous improvement

·      You’ll help deliver services that make a direct difference to customers and communities

What We Offer

·      Salary: £35,332

·      Working hours: 36 hours over Monday to Friday

·      9‑day fortnight option: Every other Friday rest day

·      Hybrid working: Office based with some flexibility.

·      Office location: Livingston

·      A varied support role across compliance, RAAC programme delivery, repairs administration and asset management activity

·      The opportunity to work collaboratively across the organisation and with external partners to deliver positive outcomes

·      A rewarding role helping maintain compliance, support customers and contribute to safe homes, strong communities and excellent customer service

Benefits include:

·      Excellent work/life balance culture

·      Access to online health and wellbeing services

·      Contribution towards gym membership

·      Pension scheme from day one with a 10% employer contribution

Closing date: Monday 27th July

Interviews: Weeks commencing 3rd August

We do not accept CV’s

To find out more and apply, please click the Apply button now.

Equal Opportunities

Almond is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to creating an inclusive workplace and will consider all applicants fairly. Reasonable adjustments are available throughout the recruitment process.