Crerar Hotel Group



Crerar Hotel Group, Nairn, Highland

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 4 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e83fde606641438fbe99c4777cf01cd4

Full Job Description

The opportunity has arisen for the right candidate to join our growing team as a Host and demonstrate their strong work ethic, passion for hospitality and begin a journey of self development., This hands on role will involve

  • Providing guests with first class customer service

  • .Becoming a welcoming face to the hotel for regular and new customers alike

  • Assisting guests on check in, and providing a porterage service to guest rooms

  • Providing local knowledge and expertise to give our guests an added value experience

  • Day to day running of the drawing room, assisting in clearing the area, serving guests and being the host

  • Upselling products and services to guests

  • Be personable and engaging, ensuring every interaction exceeds guest expectations

  • Process front desk audit reports

  • Cleaning tasks, and bar and reception duties when required

  • Consistently deliver company standards in your role as Night Porter

  • Be enthusiastic, flexible and willing to learn with a professional and caring attitude

  • Have good attention to detail in maintaining the standards and security of the hotel throughout the evening ensuring the guests stay is seamless

  • Liaise with the Food & Beverage management team, Events office and Duty Manager, regarding any changes to numbers or room layouts.

  • Assist with any functions or events as required

    Well-presented and articulate

  • Enthusiastic and passionate about customer service

  • Great excellent communicator and team player with a 'can do' attitude

  • Have a responsible manner with the ability to remain calm under pressure should a situation arise

  • Take pride in your work

  • Honest and hardworking

  • A passion for helping guests

  • Great at upselling products and services

  • Ability to work flexibly, with working weekends

    £12 per hour

  • 100% service charge, up to approx £2000 per year

  • Attractive staff uniform

  • Flexible working pattern

  • Training and development opportunities including SVQ's and professional qualifications

  • Team meals

  • Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family

  • Pension

  • Great selection of benefits