Continuous Process & Service Improvement Analyst

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Asset Finance Team, working within our central operations hub, where you will support the delivery and embedding of Operational Excellence across operational teams by driving structured problem solving, operational performance improvement, standard ways of working and continuous improvement activity across the hub. Our ideal team member will have previous experience in coaching, facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improving operational flow and service delivery with excellent communication skills. RESPONSIBILITIES

• Embed Operational Excellence principles and standard ways of working across the hub, ensuring teams apply consistent, structured approaches to performance and improvement
• Drive effective daily management routines, including huddles, visual management, process confirmation, skills matrices and structured performance discussions
• Facilitate improvement activity by helping teams identify waste, variation, bottlenecks, service risks, and opportunities to improve operational flow, quality, productivity, and customer outcomes
• Coach Hub Managers, Team Leaders, and operational teams in structured problem and continuous improvement techniques
• Support operational readiness and implementation activity relating to business change, centralisation, transition programmes, and operational restructuring
• Share best practice, lessons learned, and improvement opportunities across hubs and business areas
• Embed any changes to process or ways of working in-line with regulatory or internal audit requirements
  
  The ability to work independently as well as part of a team
• Proven experience of working proactively and taking initiative
• Numerate with analytical ability
• An ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments
• Strong interpersonal skills, quick to develop and maintain relationship both internally and externally
• Operational resource planning and design exposure
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
• Good knowledge of Microsoft Products
• Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles
• Previous knowledge and experience of the Asset Finance industry
• Experience of leadership and team coaching
  
  At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: #LI-TW1 #LI-Hybrid #LI-CBAFL At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.