Credit Controller

Credit Control & Collections:Manage the full credit control cycle, monitor aged debts, implement payment plans and escalate high risk accounts Credit Insurance Management:Own, manage and administer the full credit insurance process and maintain credit limits across the customer portfolio

• Liaise with credit insurers to manage limit requests and monitor decisions on customer exposures and track insured and uninsured balances
• Prepare and submit credit insurance notifications or claims for overdue and defaulted accounts.
Customer & Stakeholder Engagement:Build strong relationships with external and internal customers such as logistics operations, customer service, and technology teams to investigate disputes and payment delays. Billing & Financial Accuracy: Ensure cash collection is correctly allocated on a daily basis. Investigate and resolve any outstanding payments on account. Reporting & Analysis:Produce accurate weekly and monthly reports on aged debt, cash collection performance, and risk exposure, and track KPIs such as DSO, dispute resolution times, and collection efficiency. Provide insights to management to support forecasting and cash-flow planning. Process Improvement & Systems:Optimise credit control processes, leveraging automation and digital tools.Support system upgrades/integrations between finance, logistics, and technology platforms.Identify recurring issues and collaborate with cross-functional teams to implement long-term solutions.

Commercial Awareness - clear understanding of how credit control affects the wider business, cash collection and balancing customer retention. Demonstrate a clear awareness of industry trends and economic pressures, the ability to think beyond the numbers, Negotiation and Influencing Skills - resolving disputes and agreeing payment plans, balancing customer relationships with protecting company cash flow, persuasive without being confrontational, Systems and Skill - proficient accounting abilities, advanced excel experience for reporting and tracking and the ability to interpretate data and generate insights, Financial & Analytical Skills - understand cash flow, credit limits and risk assessment, along with the ability to analyse aged debts reports and customer payment behaviour, Attention to Detail - Accuracy when reviewing invoices, payment terms and account histories. Ability to spot discrepancies and maintain precise records., Persistence & Resilience - ability to handle rejection, proactive when chasing payments and stays professional when under pressure, Excellent Communication Skills - clear, professional and confident, ability to handle difficult conversations, strong written communication skills needed