Criminal Intelligence Analyst

If youre looking for a career in a challenging and analytical role, protecting public funds and working with a wide variety of stakeholders, then a role in Counter Fraud and Compliance may be ideal for you. This is an exciting role at the heart of Counter Fraud, Compliance and Debt Directorate (CFCD). The directorate aligns our strategic and operational functions, supporting DWP to deliver its objectives in identifying and correcting error, driving down fraud, using advanced analytics and insight to prevent fraud and error entering the system. The directorate is unique across DWP in that it has end to end ownership of all aspects of Fraud, Error and Debt, from policy and analysis, right the way through to investigation and court proceedings., These roles are based within the Operational Intelligence Service (OIS) part of the directorate and are a critical part at the start of many of our criminal investigations. The purpose of the Identity Fraud Team is to prevent, detect and correct a UK citizens identity. Document Examiners receive and create intelligence reports for both internal and external investigations. Successful candidates can expect to be involved in a range of the following:

• Complete a full examination of documents at an advanced specialist level to determine if the document is genuine, counterfeit/forged or invalid. Including Passports, ID cards, Driving Licences, UK Visas/Residence Permits, and Birth/Marriage Certificates.
• Prepare arrest packages on suspect documents for investigation and prepare cases for investigation where an original document is not present.
• Verify Digital Uploaded Documents.
• Provide Intelligence on suspect documents and suspects to investigators prior to investigation and issue Intelligence reports on suspect documents to other government departments including the Home Office, Driver and Vehicle Licensing Agency (DVLA) and Police Intelligence Services.
• Identify and report trends in relation to suspects and suspect documents using all intelligence and resources available.
• Liaise with Investigations, Law Enforcement Agencies, DWP front line services and other government departments.
• Manage workloads to ensure efficient use of resources.
• Provide a high-quality customer service.
• Work with other organisations on matters of national security
Due to the nature of this role, this role will require occasional travel and overnight stays., The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at practitioner level may result in DWP seeking an alternative role for you. In applying you will have indicated that you have read and fully understood the professional requirements for this Counter Fraud Officer role. Behaviours We'll assess you against these behaviours during the selection process:
• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace, We'll assess you against these behaviours during the selection process at Executive Officer Level 2.
• Making Effective Decisions (Lead Behaviour)
• Managing a Quality Service
• Delivering at Pace
It may help touse one or more examples of a piece of workyou havecompleted or a situationyou havebeen inand use the WHO or STAR model to explain:
• WHO - Whatit was,Howyou approached the work/situation and what theOutcomeswere, what did youachieve? or
• STAR - What was theSituation? What were theTasks? WhatActiondid you take? What were the Results of your actions?
Youdonthave to explain the whole process, just whatyouhavedone and the skills and experienceyou haveused.Further details around what this will entail are listed on the application form. If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in. Should a large number of applications be received, an initial sift may be conducted using the lead behaviour or lead and second lead behaviours, if so, we will sift on:
• Making Effective Decisions (Lead Behaviour)
Candidates who pass the initial sift may be progressed to a full sift or progressed straight to an interview. Disability Confident Scheme If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. In the event we dont receive a high number of applications we may not undertake a sift and progress all candidate to interview.For these reasons, the timeline is subject to change depending on the approach we take.
• Please note the closing date for your full application (test and written application) is 23:55 on 21/07/2026
The sift is scheduled to be held from 22/07/2026 to 18/09/2026.These dates may be subject to change.No feedback will be provided at this stage. Stage 5 - Interview If you pass the written application sift with the required score you will be invited to a blended interview and will receive an electronic notification to your Civil Service Jobs account.The interviews will be conducted face to face. Where possible the interviews will take place at our Glasgow, Newlands office however candidates may be expected to travel to an alternative location as required. If you require any reasonable adjustments to attend a face-to-face interview, please ensure you state those on your application form when asked to do so. Interviews are scheduled to take place from 12/10/2026, please note that this date is only indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09:00 to 17:00. Communications will be electronic and/or by SMS/telephone therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed. If you wish to opt out of SMS messages, please email this address, including the vacancy reference and your candidate ID CFCD.RECRUITMENTINBOX@DWP.GOV.UK . As part of our commitment to improving the candidate experience, you may be contacted during the recruitment process to provide feedback. Preparing for the Interview The interview will take approximately 30 to 40 minutes and will consist of behaviour and strength-based questions. A blended interview aims to be more of a conversation offering a more inclusive approach.The behaviour and strength-based questioning explores what you, the candidate, can and have done, but also your potential. Behaviours You will be assessed against the Civil Service Behaviours listed at Executive Officer Level 2. An example of a behavioural question would be Tell me about a time when you have had to deal with a difficult customer. It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use the WHO or STAR model above to explain: Strengths It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role.While strengths questions are shorter and we do not expect a full STAR response, the panel is interested in your first reaction to the question and information or reasoning to support this. If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.


• You have the skills to gather, interpret and analyse complex information and data challenging where appropriate, to reach sound conclusions demonstrating clear decision making.
• An ability to demonstrate excellent organizational and planning capabilities.
• An ability to present information to internal and external audiences in a professional and credible manner.
• You will have the ability to work in a demanding and complex environment with changing priorities.
• Able to work effectively as an individual and as part of a team.
• Can deal appropriately with challenging and vulnerable individuals.
• You will have a focus on customer service. Ability to place the customer at the heart of all we do.
• Can inspire others through positivity, drive and energy in order to achieve outcomes and deliver change.
• Have a flexible and adaptable leadership style with an ability to reach a diverse audience and be prepared to engage effectively with our partners.
• You are proactive in developing and maintaining positive and professional working relationships with a variety of people and organisations.
• Effective influencing and communication skills., For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Applicants are required to meet the UK residency requirements so that National Security Vetting (NSV) checks can be conducted. Depending on the level of NSV required, you must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job., DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work-based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work-based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Important: If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.
  
  Alongside your salary of 32,137, Department for Work and Pensions contributes 9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
DWP have a broad benefits package built around your work-life balance which includes:
• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use., Part-time, part-year, term-time compressed hours and job-sharing working patterns within working hours will be considered but must meet business needs. Wewill do our best to let people with existing part time contracts retain their contracted hours provided they are in line withcurrent business needs. Please note that successful candidates with agreed alternative working patterns will be required to work full timefor specific periods to complete all training and consolidation. Currently initial training can last for up to 6 months., The full-time working week in DWP is 37 hours. You may be required to work at any time between the hours of:
• 7:45am and 8:00pm on any day between Monday to Friday, and
• 8:45am to 5:00pm on Saturday.
Managers will agree working patterns with successful applicants within these business hours and review these asappropriate. You will be given advance notice of your personal schedule., New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Find out more about working for DWP on the DWP Careers Hub . Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain w