CRM & Ticketing Officer

National Museum of Scotland

CRM & Ticketing Officer


National Museum of Scotland, Edinburgh

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f2de69f43948469aa4e2db27357fb6a8

Full Job Description

National Museums Scotland implemented Tessitura for Ticketing and Membership at the end of 2022 so this role is about driving forward the continued and deepening use of our CRM (Customer Relationship Management) & Ticketing System, Tessitura. It will have a tangible impact on the organisations ticketing approach and customer experience as we continue to refine our system use. The successful candidate will assist in bringing more departments on board, creating a consistent, high-quality, insightful experience for both stakeholders across the organisation, and customers. Through this, the role will also support the effective building of customer relationships and increase income generation.
As our CRM & Ticketing Officer at National Museums Scotland you will:

  • Be a CRM & Ticketing system super user and a first line of support and training for internal CRM system users

  • Identify, develop and implement improvements to the CRM & Ticketing system to ensure it supports the needs of users and customers across National Museums Scotland

  • Design and implement creative and innovative ways to drive income generation, including dynamic ticketing, cross- and up-selling opportunities and relationships with third party tickets agents.

  • Drive forward consistent customer data collection, good data hygiene, and reporting of customer data across the organisation

  • Identify, plan and write in-depth business intelligence reports and analytics dashboards and develop tools and training to give users self-service access to data via Tessitura's systems for reporting and analysis.

  • Skills and experience we're looking for in our CRM & Ticketing Officer

    National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
    We are looking for an inquisitive, enthusiastic, and detail-oriented individual to join our Marketing and Communications team.
    Benefits of joining us as our CRM & Ticketing Officer will include,
  • Extensive knowledge and experience in a ticketing / CRM role

  • Excellent interpersonal skills with the ability to communicate with individuals at all levels of the organisation and with senior external stakeholders

  • Excellent attention to detail when working with large quantities of data

  • Ability to identify problems and provide creative and practical solutions

  • Ability to manage time including working to deadlines and managing the pressure of competing deadlines.

    Annually alongside your salary of £31,619 - £34,214, National Museums Scotland contributes £9,160 - £9,911 towards you being a member of the Civil Service Pension Scheme

  • A generous annual leave of 28.5 days - rising to 33.5 after 5 years. Plus 8 paid days public holidays

  • Cycle to Work scheme

  • Free access to national (and international) museums and exhibitions

  • Exclusive discounts on both local and national High Street and online retailers

  • A range of wellbeing benefits including Employee Assistance Programme 24/7

  • Flexible working options such as hybrid working, paid special leave, career breaks and unpaid leave

  • Access to all the above and more from day one of employment.