Customer Advice and Support Advisor

As part of an exciting initiative to strengthen Council Tax debt recovery, the successful candidate will initially be assigned to a dedicated recovery team until 31 March 2028. During this period, you will play a key role in supporting customers, ensuring appropriate recovery action is taken, and contributing to the effective collection of Council Tax. This is an excellent opportunity to gain valuable experience in a specialist area while developing skills that are transferable across the wider Customer Advice and Revenues Service. The roles will initially be homeworking positions, we have either full-time or part-time hours available. Working patterns will be agreed with successful candidates. Following the dedicated recovery project, successful candidates will become part of one of our Customer Advice and Support teams located across the Scottish Borders, providing a broad range of advice and support services to our customers.

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.