Customer Advice and Support Advisor - Galashiels Contact Centre - 2 posts - SBO10304

Job Details

Grade: 5A

Hourly Rate: £14.75 - £15.96

Full time post salary: £26,921.46 - £29,129.71 per annum
Part time post salary: £13,076.14 - £14,148.71per annum

Full time post hours: 35 hours per week
Part time post hours: 17 hours per week

Contract Duration: Temporary secondment cover until 31/0/2028 or earlier return of the post holders

Please note Interviews will be held during the week commencing 14th September 2026.

Please specify which post you wish to apply for in your application. 

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Galashiels Contact Centre. The post is full-time and temporary. You will provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Informal Enquiries

Informal enquiries may be made to Jenna Clarkson by telephone on or by email at jenna.clarkson@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.