Customer Advisor Manager

Jigsaw Homes Group Limited, Scotland-wide

Customer Advisor Manager

Salary Not Specified

Jigsaw Homes Group Limited, Scotland-wide

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 31 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 179b5c2b18bf4f63b1d8c8130c02dd01

Full Job Description

As a Customer Advisor Manager you will lead a team of advisors to deliver a quality service to our customers.

You will be passionate about customer service and resolving queries in a busy contact centre with over 80 staff. No two days are the same, so be prepared for a challenge.

Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.

We provide quality; low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

As one of our Customer Advisor Managers, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.

Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 15th year in a row demonstrating a consistent approach to service excellence.

The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.

Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?

Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).

We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4 day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.

As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.

If you are looking for a career with an outstanding company then please read on.