Customer Advisor Modern Apprentice

Job purpose: Partnering with Babington, Maryhill Housing offers a 12–18 month Modern Apprenticeship as a Customer Advisor based in north west Glasgow. Join a charity-driven team managing over 3,000 homes and helping the Maryhill community thrive.

Hands-on customer service experience – face-to-face, phone & email

Gain a Business Administration Qualification

Earn ££ and learn + great benefits (25 days holiday, additional 15 days public holiday, pension, etc.)

Develop real skills – case logging, repairs booking, tenant support

Be part of a supportive, community-focused environment

It’s more than a job—it’s a chance to learn with Babington, earn while you grow, and make an everyday difference in people’s lives.

As a Customer Advisor Modern Apprentice, no two days are the same! You’ll be at the heart of the organisation, helping deliver excellent customer service to tenants and residents across Maryhill and Ruchill.

Answering enquiries – by phone, email, and in person at the reception desk

Booking repairs – logging maintenance requests and following up with contractors

Updating tenant records – using our housing management systems

Helping with housing applications – guiding customers through the process

Supporting rent and account queries – directing calls or helping resolve issues

Taking part in community events or projects – getting involved in the wider Maryhill mission

Working with multiple teams – including housing officers, repairs, and support staff

Learning on the job – shadowing experienced colleagues while completing your Babington coursework.

What will I learn? You'll gain real experience while developing your communication, IT, problem-solving, and teamwork skills—all while earning a nationally recognised qualification.

It's a perfect start for someone who wants to build a career in housing, customer service, or the public sector—and make a real difference along the way.

You’ll Be Supported from Day One

• We team up with Babington to give you structured, high-quality training.

• You’ll have a dedicated mentor, supportive team, and a clear development path.

• Real experience + real responsibility = real career growth.

You’ll Work for a Purpose-Driven Organisation

• We’re a community-based housing provider that exists to improve lives—not chase profits.

• You’ll help people every day, from supporting vulnerable tenants to making neighbourhoods better.

You’ll Gain Skills That Matter

• Customer service, communication, IT, teamwork, problem-solving—we help you build your toolkit for the future.

• You’ll use real systems, support real tenants, and learn from experienced housing professionals.

You will work towards achieving your Business Admin SCQF 6.

What qualifications or qualities are required? Skills

Good communication

Basic IT skills

Listening & empathy

Organisational skills

Positive attitude

Reliability