Customer Assistant

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Coatbridge Club offering a 16-25 hour contract which is fully flexible over 7 days, including evenings and weekends. As part of the role, you will be required to support our kitchen, so a willingness to work in the kitchen is essential.

The Role You'll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more

Thrive App - for your mental wellbeing approved by the NHS, Build rapport and relationships with Customers

Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard

Support with other duties as requested by the line manager

Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment

Outstanding communication skills that can be adapted to different situations when necessary

Experience of handling cash and basic numeracy knowledge

You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Buzz Learning, our digital learning platform with access to 100s of online courses

In-house Training - Fire safety, Food safety 1 & 2, COSHH and more

Access to Trained Mental Health Advocates for advice on your mental wellbeing

4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)

Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)

Staff discount 50% off bingo tickets, food & soft drinks

Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles

Life Assurance

Pension Scheme