Customer Care Administrator

Are you a Customer Care Administrator and passionate about being part of a team delivering excellence and thrive under pressure?

We are delighted to be working with one of Scotland's largest developers as they look to add a Customer Care Administrator to their regional office in Edinburgh. Renowned for creating aspirational living spaces, you will be a key addition to their team, supporting the planned growth. You will join a well functioning customer care team dedicated to providing positive customer experiences every time.

As Customer Care Administrator, your responsibilities will include:

• Acting as first line support by handling all incoming complaints / defects to be registered for new build homes on allocated developments.
• Promptly responding to customer enquiries and communicating through various channels.
• Logging of all defects on CRM system to ensure prompt action.
• Coordinating remedial contractors and seeing process through to conclusion / sign off.
• Following escalation process when necessary.
• Wider responsibility for any departmental administration tasks as and when required.

To be successful in your application you will need:

• A very strong work ethic with exceptional communication and organisational skills.
• A calm and patient temperament.
• A good working knowledge of IT software.
• Previous customer service or call centre complaints handler experience is essential.

Based in a bright, modern office where collaborative working is encouraged, this could be the role you've been looking for, get in touch today to find out more!

Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on their website.