Customer Care Administrator - Housebuilding

The role:

To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department.

Duties:

• Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
• Building and maintaining relationships with clients and external contractors
• Complaint handling
• Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
• Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
• Assist the customer care manager in ensuring any remedial work is managed and completed
• Liaising with external contractors
• Diary management for the customer services manager
• Ensuring registration of all homes on the day of legal completion. 

About you:

• Extensive administration experience within a similar environment
• Experience working with a housebuilder essential
• Exceptional attention to detail
• Friendly and professional manner
• Strong communication skills
• Proficiency in MS Office packages and IT systems

Benefits

In return, we offer a wide range of rewards and employee benefits such as: 

• 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service) 
• Salary Sacrifice Pension Scheme  
• Life Assurance 
• Cycle to Work Scheme