Customer Care Assistant (Housing)

Our Mission - Homes, people and communities to be proud of.Our Vision - Striving to improve life experiences and opportunitiesAbout the RoleDo you enjoy helping others, solving problems, and making a real difference to people’s everyday lives?We’re lookingfor a Customer Care Assistant to join our Housing Management Team. This is a varied and rewarding front‑line role where you’ll support our customers through telephone, email and face‑to‑face contact, helping them to enjoy and sustain their homes.You’ll be at the heart of the customer experience—listening carefully, responding with empathy, and finding practical solutions when customers face challenges or changes in their homes.About UsWe’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on whatWORKSfor our customers and colleagues. Our values are:Work togetherOpen to changeRespectKindnessSocialIf you’re someone who takes pride in delivering excellent customer service and shares our values, we’d love to hear from you.What You’ll Be DoingProviding high‑quality customer service via phone, email and in personActing as a first point of contact for housing‑related enquiriesListening to customers’ needs and identifying the best possible solutionsSupporting the Housing Management Team with day‑to‑day enquiries and tasksRecording and maintaining accurate customer information and case notesWorking collaboratively with colleagues to deliver a positive customer journeyWhat We’re Looking ForA strong customer focus with excellent communication skillsGood attention to detail and ability to manage multiple enquiriesA positive, solution‑focused approachConfidence using IT systems and recording information accuratelyA team player who aligns with our WORKSvalues(Experience in housing or customer service is desirable but not essential—we value attitude, empathy and willingness to learn.)What We OfferSalary: £25,277 – £31,996 per annum (depending on experience)Working hours: 36 hours over Monday to Friday9‑day fortnight option: Every other Friday rest dayHybrid working: Minimum of 2 days per week in the officeOffice location: LivingstonBenefits include:Excellent work/life balance cultureAccess to online health and wellbeing servicesContribution towards gym membershipPension scheme from day one with a 10% employer contribution, None specified

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Almond Housing Association is the largest Housing Association in West Lothian. During the past ten years we have provided new affordable homes for more than 1800 people. From our start as a fledgling Housing Association running management services for the Livingston Development Corporation (LDC), achieving tenant ballot success, gaining more and more experience in building homes and communities, we have become the largest Housing Association in West Lothian