Customer Care Assistant (Housing)

Do you enjoy helping people, solving problems and making a meaningful difference to their everyday lives?We are looking for a Customer Care Assistant to join our Housing Management Team on a 12-month fixed-term contract. In this varied and rewarding front-line role, you will support customers by telephone, email and face to face, helping them to enjoy and sustain their homes.You will be at the heart of the customer experience: listening carefully, responding with empathy and finding practical solutions when customers face challenges or changes in their homes.About UsWe are a small organisation making a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:Work togetherOpen to changeRespectKindnessSocial responsibilityIf you take pride in delivering excellent customer service and share our values, we would love to hear from you.What You’ll Be DoingProviding high quality customer service via phone, email and in personActing as a first point of contact for housing related enquiriesListening to customers’ needs and identifying the best possible solutionsSupporting the Housing Management Team with day to day enquiries and tasksRecording and maintaining accurate customer information and case notesWorking collaboratively with colleagues to deliver a positive customer journeyWhat We’re Looking ForA strong customer focus and excellent communication skillsGood attention to detail and the ability to manage multiple enquiriesA positive, practical and solution-focused approachConfidence using IT systems and recording information accuratelyThe ability to work collaboratively and demonstrate our WORKS valuesExperience in housing or a similar customer-focused environment is desirable but not essentialWhat We OfferContract: 12-month fixed-term contractSalary: £20,610.33 (FTE £35,332)Working hours: 21 hours per week, worked Monday to FridayHybrid working: A minimum of two days per week in the officeOffice location: LivingstonBenefits include:Excellent work/life balance cultureAccess to online health and wellbeing servicesContribution towards gym membershipPension scheme from day one with a 10% employer contribution, None specified

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Almond Housing Association is the largest Housing Association in West Lothian. During the past ten years we have provided new affordable homes for more than 1800 people. From our start as a fledgling Housing Association running management services for the Livingston Development Corporation (LDC), achieving tenant ballot success, gaining more and more experience in building homes and communities, we have become the largest Housing Association in West Lothian