Customer Care Associate

Job Description Summary

Customer Care Associate

Permanent

Location: Edinburgh (Once trained, we believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)

Salary: Starting salary is £26,228 with the opportunity to increase through our Pay Progression Scheme once you're in role. Find out more below.

Working pattern: Full time - 37.5 hours per week (Shift times are between 8:30am - 5:30pm Monday to Friday).

Training: Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success.

Closing Date: Friday 26 June 2026

About Aegon UK

At Aegon UK, we are united through a single, clear purpose: Helping people live their best lives. People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.

Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location.

What You’ll Do

• Be on the front line, the face of our business, helping customers manage their financial wellbeing.


• Answer inbound calls from customers and help them use the Aegon Platform to manage their money.


• Take ownership of customer satisfaction by listening to their needs and communicating clearly.

Our Culture and Training

We embrace every day as an opportunity to learn and grow, stay curious, and commit to continuous improvement. We are a Force for Good, helping customers with pensions, savings, and investments through the Aegon Platform. We’ll train you in our Customer Care Training Academy to equip you with the skills to delight and support customers.

• No requirement to be a financial expert initially.


• Training will cover essential skills and knowledge to support customers effectively.

What to Bring

• Hunger to learn


• Drive to solve problems


• Compassion to keep customers’ wellbeing at the heart of every interaction

Candidate Profile

• Experience in customer service (contact centre, face-to-face, retail, hospitality, etc.)


• Good communicator with an eye for detail


• Ability to put yourself in a customer’s shoes, taking ownership and flexible to meet expectations


• Familiarity with Microsoft Office tools (Outlook, Teams, Word, Excel)

How We’ll Look After You

• Starting salary £26,228 (or £13.45ph) with Pay & Progression scheme, potentially up to £33,240 (£17.05ph)


• Enhanced pension scheme: employer contributes 9%, employee contributes 3% (can contribute more up to 20% total with employer match)


• Discretionary annual bonus based on personal and company performance


• 34 days leave per year (including bank holidays, pro-rated for part-time)


• Private medical cover, life assurance, critical illness cover, enhanced parental leave


• Lifestyle benefits: retail discount vouchers, cycle2work, subsidised restaurant, online GP appointments, travel loans

What Happens Next

After submitting your application, you’ll receive an email to complete a short series of interactive tasks designed by Arctic Shores to understand your skills and approach. If successful, you’ll have a chat with a Talent Acquisition Consultant focusing on how you think and respond to scenarios. If all goes well, you’ll be invited to an in-person interview at our Edinburgh office on Tuesday 7 July 2026. More details on the next steps will be provided.

Legal Bits

We’ll need you to confirm you have the right to work in the UK. If offered a job and you accept, we will conduct checks including credit and criminal record checks and satisfactory references.

Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation or gender identity.