Customer Experience Consultant

As a Customer Experience Consultant, you'll be responsible for contributing to an exceptional customer experience for all our clients (Sellers and Landlords) and potential customers.,

• Building on existing relationships with current clients and building new relationships with potential customers


• Advising clients and potential customers of the benefits of the Rettie service offering


• Liaising with internal teams to get regular updates on their activities and service offering


• Generating new business leads, specifically Market Appraisals, from our customer database


• Being an expert user of our customer database and lead prospecting tools to generate new business leads


• Ensuring data accuracy and quality when inputting and updating data in our database


• Registering clients on the database who have requested Home Reports and other generic enquiries


• Gathering marketing consent and recording and updating this accurately on the database


• Following up on Market Appraisals that have not converted to instructions after 3 months
  
  Experience in a customer service role (primarily delivered by telephone contact would be desirable)


• Experience of data entry


• Active interest in the property market


• Expert in the use of MS Office (Teams, SharePoint, Word, PowerPoint, Excel, Outlook)


Desirable

• Customer service-related qualification


• Experience of Reapit database or a comparable database product


• Estate agency experience, Customer focus


• Communication


• Collaboration


• Problem solving and innovation


• Planning and organising


• Positive mindset
  
  When you join Rettie you'll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.