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Customer Relations Co-worker

Ikea, Bonnyrigg, Midlothian

Customer Relations Co-worker

Salary not available. View on company website.

Ikea, Bonnyrigg, Midlothian

  • Part time
  • Permanent
  • Onsite working

Posted today, 24 Aug | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 4107e6313d1342f3af6c0f38df1d456d

Location ref: Bonnyrigg, Midlothian

Full Job Description

  • You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
  • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
  • You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

    Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go-to person for customers needing help with product assembly and spare parts., You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
  • You have a customer first mindset, making the customer feel valued and supported in everything you do.
  • You are computer literate and able to work with technology.
  • The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

    The Start Date of employment will be: 26th September 2026
  • Hourly rate of £13.45.
  • Part Time: 18 or 24 hours per week working 3-5 days out of 7, including late evenings and 3 out 4 weekends.
  • We can discuss flexibility to match your life and our business needs during the interview.
    • WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
  • 15% IKEA discount and discount portal helping you save £100s on high street retailers.
  • X4 Life Assurance, enhanced statutory pension contributions and interest free loans

Direct job link

https://www.s1jobs.com/job/customer-relations-co-worker-127250866
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