Customer Service Administrator

To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department.,

• Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
• Building and maintaining relationships with clients and external contractors
• Complaint handling
• Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
• Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
• Assist the customer care manager in ensuring any remedial work is managed and completed
• Liaising with external contractors
• Diary management for the customer services manager
• Ensuring registration of all homes on the day of legal completion.
  
  Extensive administration experience within a similar environment
• Exceptional attention to detail
• Friendly and professional manner
• Strong communication skills
• Proficiency in MS Office packages and IT systems
  
  Challenges. Opportunities. Solutions. At Robertson, we see them our way. We're bold enough to ask questions. Brave enough to look at things differently. Confident enough to be ourselves. Join us and you'll join the UK's largest family-owned construction, infrastructure and support services business. And as a Customer Service Administrator you'll be part of a team that's doing incredible things - for ourselves, for the built environment around us, and for a truly sustainable future.
  
  In return, we offer a wide range of rewards and employee benefits such as:
• 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)
• Salary Sacrifice Pension Scheme
• Life Assurance
• Cycle to Work Scheme
• Discounts (gym memberships, restaurants, days out etc.) with Hapi Rewards App
• Annual Flu Vaccine
• Access to E-Learning
• Health & Wellbeing Support
• Life Management & Financial Support