Customer Service Administrator

Murray Recruitment are recruiting a Customer Service Administrator for our client based in South Lanarkshire. This is an excellent opportunity for an experienced customer service professional to join a busy and supportive team within a fast-paced environment for a fixed term of 10 -12months on a maternity cover contract.

Role Overview

The Customer Service Advisor will provide essential support to customers and the external sales team, ensuring a high standard of service is delivered at all times. The role involves managing customer enquiries, processing orders, providing updates on pricing and availability, and resolving issues efficiently to maintain strong customer relationships and overall satisfaction.

Key Responsibilities

• Act as a liaison between customers and internal departments
• Work closely with sales teams and other departments to ensure smooth service delivery
• Provide customers with pricing and delivery information
• Process customer orders and receive payments
• Resolve customer requests, queries, and complaints promptly and professionally
• Handle sample requests from customers and field sales teams
• Raise non-conformances, returns, credits, and replacements
• Communicate any delays or price increases to customers
• Raise picking lists and process customer invoices
• Deliver effective complaint resolution while ensuring customer satisfaction

Skills & Experience

• Previous customer service experience with responsibility for managing part of a customer base
• Strong IT skills with experience using Microsoft Word and Excel
• Experience using Sage, CRM systems, and web-based systems would be advantageous
• Excellent listening and communication skills with a professional telephone manner
• Strong organisational skills with the ability to prioritise workload effectively
• Ability to identify and resolve problems while multitasking under pressure
• Positive attitude with the ability to work effectively as part of a team
• Self-motivated, enthusiastic, and willing to support colleagues when required

Offering

• £28k per annum 
• Full-time, 10-12 month fixed-term contract based in South Lanarkshire  
• Monday to Thursday 8:15am – 5:00pm, Friday 8:15am – 1:00pm  
• 25 days holiday plus bank holidays (pro rata)  
• Company pension scheme