Customer Service Adviser - ORK10437
Orkney Islands Council, Kirkwall, Orkney Islands
Customer Service Adviser - ORK10437
£30,001 - £40,000
Orkney Islands Council, Kirkwall, Orkney Islands
- Part time
- Permanent
Posted today, 9 Jun | Get your application in now to be one of the first to apply.
Closing date: 28-06-2026 (In 19 days)
Job ref: ORK10437
Location ref: Kirkwall, Orkney Islands
Full Job Description
Advert
Customer Service Adviser
Council Offices, Kirkwall
21 Hours per week
Permanent
£31,356 - £31,995 pro rata
£17.18 - £17.53 per hour
The above amounts include Distant Islands Allowance.
You will be reporting to the Customer Services Manager.
Your normal working pattern will be Monday, Thursday and Friday 9am to 5pm. We are happy to talk flexible working, where possible.
The purpose of this role is to provide high-quality, accessible and customer-focused services to the public on behalf of the Council. You will be the first point of contact, and deliver a wide range of services through multiple channels including face-to-face, telephone, email and digital services.
You’ll play an important role in delivering key Council services, from answering enquiries and processing payments to supporting applications and service requests. You’ll work as part of a supportive, positive team, focused on providing a great customer experience.
The necessary qualification, experience and skills required for this role are detailed in the ‘must have’ section of the attached job profile. These criteria are used for decisions on shortlisting and appointment of applicants.
This post requires a Level 1 Disclosure check.
Applications close at 23:59 on Sunday 28 June 2026, with shortlisting taking place on Monday 29 June 2026 and interviews are scheduled for week commencing 13 July 2026.
For a discussion about the role, contact Catherine Foubister at Catherine.Foubister@orkney.gov.uk on Ext. 2919.
For information on applying and our recruitment process, click here for Information for Applicants.
We would welcome your feedback on our recruitment process.
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About this company
Orkney Islands Council
View full company profileForget images of remote islands - Orkney is well served by superb modern transport links. Forget the idea of a few people in the middle of no-where - Orkney is home to over 20,000 people. Orkney may bring to mind certain images, but the chances are they are, to say the least, a little off the mark. Sure, we're a bit off the beaten track, but the needs of our community are just the same as anywhere else. And, as a result, the opportunities we can offer you are comparable with those you'll find elsewhere. Of course, there are a few differences: for starters Orkney consists of 100,000 hectares spread over 70+ small islands (19 of which are inhabited), so, like our service users, you'll need to make the most of the transportation links which are vital to Orkney's social and economic well-being. Orkney Islands Council may be the smallest local authority in Scotland, but we can offer some big challenges. And big opportunities. This could be your big chance to make the move, and make a difference. OIC has an impact on many aspects of everyday life. With around 1,800 staff, we are also the county’s biggest employer.