Customer Service Advisor

Brightwork Ltd

Customer Service Advisor

Market related

Brightwork Ltd, Glasgow

  • Full time
  • Permanent
  • Graduate programme

Posted 1 week ago, 5 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 104129

Full Job Description

Brightwork are supporting our client, a market leading facilities management company to add to their team of Customer Service Advisors on a permanent basis, with immediate starts available. 

Working Pattern: 5 over 7 Days (including weekend work) on a dayshift basis. 

Joining them as they enter an exciting period of growth, the successful candidates will act as a key point of contact between key customer stakeholders, arranging emergency repairs and routine service appointments within the agreed Service Level Agreement.

Duties will include:

  • Handling a variety of inbound and outbound calls, ensuring all are logged correctly and accurately using the internal systems
  • Liaising with internal and external contacts such as customers, technicians, and contractors to ensure all repairs are completed within agreed timescales
  • Overseeing calls from 'end-to-end' from initial call to final resolution
  • Processing all required administration such as job quotations, email communication and follow ups
  • General administration and customer service duties as required

The successful candidate will:

  • Have experience working within a customer service environment - experience within Call Centre or Supermarket Retail is preferred but not essential
  • Have excellent communication skills - both written and verbally
  • Be confident working with MS Office packages and be able to pick up new systems and processes with ease
  • Be able to work as part of a wider team but with the ability to take responsibility for your own workload

In return, our client offers a competitive basic salary with access to a variety of excellent benefits!

If you have a passion for delivering excellent customer service and are looking to take the next step in your career, please send your CV through to Brightwork.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles