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Customer Service Advisor

Sureserve Energy Services Uk Limited, Bathgate, West Lothian

Customer Service Advisor

£26228

Sureserve Energy Services Uk Limited, Bathgate, West Lothian

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 14 Oct | Get your application in today.

Closing date: Closing date not specified

Job ref: 20222115d2b84507b4d58706eb128478

Location ref: Bathgate, West Lothian

Full Job Description

  • Handle inbound and outbound customer calls in a professional and efficient manner.
  • Deliver an excellent customer experience on every interaction.
  • Understand customer circumstances and energy-efficiency needs through effective questioning.
  • Provide advice on available measures, services and support schemes.
  • Assess customer eligibility against scheme criteria.
  • Explain available options, eligibility requirements and next steps clearly.
  • Generate referrals and leads for eligible customers.
  • Maintain accurate customer records and case notes across company systems.
  • Resolve customer enquiries and concerns effectively.
  • Work collaboratively with colleagues and stakeholders across the business.
  • Achieve agreed KPIs relating to quality, productivity, compliance, customer satisfaction and lead generation.

    Experience in a customer service, contact centre or telephone-based role.
  • Excellent communication and listening skills.
  • Strong questioning, fact-finding and problem-solving abilities.
  • Ability to explain information clearly and simply.
  • Strong attention to detail and accurate data entry skills.
  • Comfortable working to targets and performance measures.
  • Customer-focused with the ability to build rapport quickly.
  • Able to support vulnerable customers with empathy and professionalism.
  • Good IT skills and confidence using multiple systems.
  • Experience within energy, utilities, housing, home improvements or funded schemes is desirable

    At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 850 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

    £26,227.50 per annum- 37.5 hour week
  • Pension scheme, Life assurance & access to flexible benefits scheme.
  • 32 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure)
  • Employee Assistance Programme with 24 hours telephone and online access
  • Access to Flexible Benefits Scheme (including discount to retailers, bike to work scheme and many more)

Direct job link

https://www.s1jobs.com/job/customer-service-advisor-127584746
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