Customer Service Advisor

We are working closely with Sedgwick International UK to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Customer Service Advisor is to provide an excellent customer experience through professional and empathetic telephone support, alongside appointment booking and general administrative duties. The successful candidates will handle customer enquiries, provide updates on claims and service requests, maintain accurate records, and work closely with operational teams to ensure a smooth and efficient customer journey.

Responsibilities:

Handle inbound and outbound customer calls, providing professional, friendly, and empathetic telephone support.

Book, coordinate, and manage appointments for customers, contractors, and suppliers.

Update internal systems with accurate customer details, claim information, and service records.

Manage emails and undertake general administrative tasks to support the wider operation.

Provide customers with timely updates on the progress of their claims or service requests.

Follow up on outstanding information and ensure actions are completed within agreed timescales

Strong customer service experience, ideally in a telephone-based role.

Excellent verbal and written communication skills.

A professional, empathetic, and confident telephone manner.

Good organisational, administrative, and time-management skills.

Confidence using multiple computer systems and updating information accurately.