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Customer Service Advisor / Transport Planner

Speedy freight

Customer Service Advisor / Transport Planner

£18000 - £20000

Speedy freight, Glasgow

  • Full time
  • Permanent
  • Immediate start

Job posting date not available, 20 May

Closing date: Job Closed

job Ref: None

Full Job Description

We have an exciting opportunity for a Traffic Planner/Logistics Co-ordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day to day operations of the business.

The role will be permanent and full time with working hours of 09.00 – 17.00, Monday to Friday. You may be required to assist with the occasional on call shift during busier periods.


Responsibilities include:

  • Handling customer enquiries from initial contact through to delivery
  • Ensuring the relevant paperwork is completed
  • Prioritising consignments and ensuring that deliveries are planned to strict time schedules
  • Ensuring that internal tracking systems are utilised correctly
  • Understanding and achieving KPI targets regarding margin, cost per mile and vehicle utilisation
  • Maintaining a portfolio of subcontractors and negotiating rates
  • Working to deadlines and independently when required

Full training will be provided, and we feel this role would suit and experienced transport/logistics administrator or possibly an experienced driver who is looking to move into transport planning. We would also like to hear from applicants with a proven background in customer services. You need to be proficient in MS Office and Excel.