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Customer Service Advisor / Transport Planner
Speedy freight
Customer Service Advisor / Transport Planner
£18000 - £20000
Speedy freight, Glasgow
- Full time
- Permanent
- Immediate start
Full Job Description
We have an exciting opportunity for a Traffic Planner/Logistics Co-ordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day to day operations of the business.
The role will be permanent and full time with working hours of 09.00 – 17.00, Monday to Friday. You may be required to assist with the occasional on call shift during busier periods.
Responsibilities include:
- Handling customer enquiries from initial contact through to delivery
- Ensuring the relevant paperwork is completed
- Prioritising consignments and ensuring that deliveries are planned to strict time schedules
- Ensuring that internal tracking systems are utilised correctly
- Understanding and achieving KPI targets regarding margin, cost per mile and vehicle utilisation
- Maintaining a portfolio of subcontractors and negotiating rates
- Working to deadlines and independently when required
Full training will be provided, and we feel this role would suit and experienced transport/logistics administrator or possibly an experienced driver who is looking to move into transport planning. We would also like to hear from applicants with a proven background in customer services. You need to be proficient in MS Office and Excel.