Customer Service Assistant

Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a Customer Services Assistant to join our team in Birkhill, Lesmahagow.

About the Role

As part of our Customer Services Department, you’ll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You’ll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations.

This is a fast-paced role where you’ll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued.

Key Responsibilities

• Taking and processing orders via phone, email, or app.
• Responding promptly and professionally to customer enquiries.
• Keeping customers informed of any changes or delays and managing orders through to completion.
• Managing pre-emption and standing orders for a portfolio of customers.
• Running reports and taking action where required.
• Arranging veterinary prescriptions for medicated feed in line with legal requirements.
• Reporting transport or service failures.
• Supporting departmental KPI targets and objectives.
• Maintaining clear communication with both internal teams and external partners.
• Ensuring adequate cover during holidays or absence.
• Adhering to Health & Safety and company procedures.

What We’re Looking For

Essential:

• Fluent in written and spoken English.
• Strong problem-solving skills and the confidence to make decisions.
• High level of integrity and reliability.
• Ability to work well under pressure.
• A strong team player with excellent communication skills.

Desired:

• Previous experience in a similar role.
• A broad understanding of the agricultural industry.

Why Join Us?

This is an excellent opportunity to be part of a dedicated team where your contribution will directly support the success of the business and satisfaction of our customers.

Location: Birkhill, Lesmahagow

Reporting to: Group Customer Services Manager

Monday to Friday 8.00am to 5.00pm (40 hours per week)