Customer Service Assistant

Customer Service Assistant

35 hours per week

Permanent

£31,792 - £35,332 per annum

Glasgow based

West of Scotland Housing Association (WSHA) are looking for a new Customer Service Assistant who shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work
• 40 days annual leave, plus hybrid flexibility
• Investors in People Gold accreditation, reflecting our dedication to wellbeing
• Free access to a comprehensive Employee Support Service
• Healthcare plan for you and your family
• Cycle to work scheme and secure bike storage
• Free flu jags and annual health checks

About the Role

Reporting to our Customer Services Officer, you will play a key role in ensuring efficient and high-quality customer service in line with West of Scotland Housing Association values by supporting our Corporate Services team including providing reception service at our head office and Charing Cross Community HUB. This will include responding and dealing with incoming calls, emails and social media enquiries and assisting with customer engagement and organisational communications.

You will play a key role in:

•      Monitoring information within email inbox and where unable to assist, direct to appropriate staff member.
•       Manage house keeping for office reception area – opening and closing the office, ensuring area is clean, tidy, and welcoming and relevant leaflets are all up to date as required. 
•       Processing housing applications in line with our allocation policy ‘and customer care charter’
•       Provide information and support to tenants about our Tenancy Management Procedure and process tenancy changes as guided by the Housing Team
•       Meeting demanding deadlines and manage a varied workload

About You

•           Experience delivering high‑quality customer service
•                 Ability to maintain confidentiality
•                 Strong communication skills across phone, email and digital channels
•                 Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
•                 Ability to manage multiple tasks in a fast‑paced environment
•                 Experience working as part of a team

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.

How to Apply

Please complete our online application, closing date is Tuesday 14th July 2026 @ 3pm with interview being held Friday 24th July 2026

Submit your application immediately to avoid missing out, please note this post may close early if we receive a high volume of applications so please apply early