Customer Service Associate

To coordinate and manage shipment bookings and transportation activities, ensuring customer shipments are processed accurately and delivered within agreed timelines while maintaining full visibility throughout the logistics journey. The role acts as a key point of contact for customers, shippers, internal offices, and service providers, providing exceptional service, resolving queries, and ensuring all documentation and operational requirements are completed in accordance with company procedures,

• Booking and processing booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
• Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Entering clinical trial sites into Marken's internal database (where necessary).
• Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
• Preparing, verifying and distributing country specific project documentation.
• Filing and archiving where required.
• Attending customer meetings and teleconferences, when required.
  
  Fluency in Hungarian language, written and spoken
• Skilled in use of Microsoft Suite (Excel, Word and Outlook)
• Knowledgeable with computers
• Thorough understanding of Aviation/Airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills essential
• Flexibility in working hours required. Weekend coverage required in Customer Services in some cases
  
  Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level., Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with a clear focus on enabling global commerce. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.