Customer Service Executive

The Client Relationship Partner will be responsible for building and maintaining strong relationships with our care homes through regular contact and regular eye tests in the care home to ensure all residents have up-to-date optical care, by acquiring resident lists.

The team is also a point of contact to resolve any issues that occur and ensure that our care homes are delighted with our service at all times.

The role requires a commercial approach to ensure we are carrying out eye tests for all eligible residents within a care home.

Each Client Relationship Partner will have hundreds of care homes that they are responsible for managing, utilising system automation to support.

Principle Accountabilities

• Proactively build and maintain strong, lasting relationships with care homes.


• Ensure all care homes within your remit receive exceptional customer service.


• Achieve retention of care homes against agreed KPIs.


• Grow the number of NHS sight tests completed in each care home in line with the agreed monthly target?


• Ensure the patient database is refreshed and maintained with accurate and up-to-date information at all times


• Ensuring all care home residents have had the opportunity of an NHS sight test.


• Working alongside the business development for the onboarding of customers / care homes
  
  This role would be suitable for an individual with a well-rounded experience in B2B sales / account management / customer success


• Experience working with care homes in any capacity is beneficial


• Experience in the optical industry is beneficial


• Must be comfortable Liaising with customers on the telephone


• Must be tenacious in ensuring all care homes have regular contact and updates


• Accuracy and a keen eye for detail is key to this role
  
  We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people.


We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided.

Our Values are at the core of what we do. We believe in Clinical Excellence, making a Positive Impact, and we are passionate about continually improving in everything we do.


• Competitive salary


• Private Medical Insurance


• Life Assurance x 4


• Access to health & wellbeing initiatives


• Contributory pension scheme matched up to 5% on successful completion of the probationary period.


• Access to our colleague assistance programme, Health Assured supporting the wellbeing of the workforce.


• 22 days holiday entitlement (plus bank holidays) increasing with length of service


• Discounted eyewear and hearing products after qualifying period.