Customer Service Executive

Job Title: Customer Service Executive

Location: Inverness

Salary: £24,500 - £25,000 per annum

Job Type: Permanent / Full-time (35 hours per week)

Key Responsibilities:

• Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services.

• Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts.

• Manage and maintain your customer pipeline while meeting service and performance targets.

• Provide ongoing support to customers who may need additional assistance before their service is fully operational.

• Work collaboratively with internal teams such as Finance and Field Engineering to ensure a smooth customer experience.

• Assist with responding to customer queries and interactions across social media channels where required.

Requirements:

Essential

• Previous experience in a call centre or office-based customer service role.

• Strong communication skills and a customer-focused approach.

• Ability to manage multiple enquiries while maintaining a high standard of service.

• Comfortable working as part of a team to achieve shared goals.

Desirable

• Experience within utilities, telecommunications or a similar service led industry.

What’s on Offer:

• Salary: £24,500 - £25,000 per annum

• Benefits: Company benefits package including holiday and pension

• Working pattern: 35 hours per week, including some early evening shifts (up to 8pm) and occasional Saturdays (9am - 5pm, approximately 1 in 3)

• Career development: Opportunity to grow within a supportive and expanding organisation

About You:

• Friendly, approachable and naturally customer focused.

• A strong communicator who enjoys helping people and solving problems.

• Organised, proactive and able to manage tasks efficiently in a fast paced environment.

Apply Now:

For more information, contact Lauren at Global Highland.