Customer Service Expert

A bit about the job:

As a Customer Service Expert, you'll be the first point of contact for our customers through phone calls, Live Chat and secure messaging. You'll support both new and existing customers, helping them with their queries, providing guidance and ensuring they receive the best possible service. Working as part of a supportive team, you'll play an important role in delivering positive customer outcomes while helping us attract and retain valued customers. Full training and ongoing support will be provided to help you succeed in the role.

Skills and experience we're looking for:

• Excellent communication skills with a passion for helping customers

• Comfortable using digital systems, including Live Chat and online messaging platforms

• Ability to work in a fast-paced environment whilst maintaining a high level of service

• Experience in a customer service environment would be beneficial but is not essential

• A willingness to learn, develop and work collaboratively within a team

Working Hours

This is a 35-hour per week position, worked across 5 days per week on a rotational shift pattern.

Shift patterns will typically cover:

• 8am to 4pm, 9am to 5pm, 10am to 6pm, 12pm to 8pm

You'll work across Monday to Saturday on a rotating basis. After your first six months in role, there may be an occasional requirement to work Sundays, depending on business needs.

This varied shift pattern helps us provide excellent service to our customers while offering flexibility and variety in your working week.

Whilst we expect the offered salary to fall within the applicable pay range, any specific offer will be reflective of experience and the market rate for the role.

Please ensure that you attach an up-to-date CV to your application on Workday.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £26,700

• Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva's)

• Generous pension scheme, with Aviva contributing up to 14%

• 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Up to 40% discount on Aviva products, plus a range of retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and participation in our Save As You Earn scheme

• Brilliantly supportive policies, including parental and carer's leave

• Flexible benefits to suit your lifestyle, including sustainability options such as cycle to work

• Be part of our Aviva Communities and use your 3 paid volunteering days to support causes you care about

• A wide range of wellbeing support and tools

Take a look to learn more. Put a salary into our reward calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Renuka.ratkal@aviva.com.