Customer Service & Housing Advisor

Customer Service Advisor

£21 per hour

9 - 5 Monday to Friday

35 hours per week

Motherwell

Temporary to start ASAP.

Oliver Smith Recruitment are working exclusively with our key client in Motherwell to recruit a Customer Service / Housing Advisor on a temporary basis.

Reporting to the Customer Service Manager, you will be working in an inclusive, friendly team where teamwork and encouragement sit at the very heart of the business.

Duties:

• Act as a key point of contact for customers, partners and stakeholders
• Handle enquiries by phone, email, digital channels and in person
• Work closely with the Customer Contact Centre
• Support new tenants early in their tenancy
• Liaise with departments, contractors and partners
• Assist in the delivery of excellent repairs service
• Engage with contractors and customers including tenant and homeowners
• Problem solve complex repair cases
• Invest and respond to customer complaints
• Entering and maintaining orders
• Handling all customer queries
• General admin duties

Interviews will be held ASAP.