Customer Service Officer - ERN06343

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DEPARTMENT:                              Business Operations & Partnerships

NUMBER OF VACANCIES:          1

GRADE:                                            4

HOURLY RATE:                              £15.00 - £15.35

ANNUAL SALARY:                        £27,373 - £28,012

Customer First is East Renfrewshire Council’s customer service section providing frontline Council services.  We are looking for a permanent Customer Service Officer to join our team, who shares our passion for delivering excellent customer service within our busy telephony and face to face environments.  You will have the ability to deal confidently and tactfully with people at all levels, have excellent organisational skills and be able to process information efficiently.

This post is subject to a Level 1 Check.

Additional Information

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

East Renfrewshire Council has launched a new 15-year Community Planning Partnership vision called ‘A Place to Grow’.  Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Council does not provide Visa sponsorship.

References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer.  It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees.  Please note only work email addresses for referees will be accepted.  Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.

Recruitment Dates

Closing date for applications: midnight on Sunday 07 June 2026

Shortleet date:        TBC

Interview date:        TBC

If you would like an informal discussion about the post, please contact Alan Macdonald (No agencies please).