Customer Service Representative

Fast paced customer service role with responsibility for liaising with primary and wholesale customers, providing product and service information to ensure prompt resolution of any inquires or issues.
Key Accountabilities
+ Processing new orders and order amendments received from EDI and email
+ Collecting service level information and reporting same on a daily basis, ensuring communication of issues impacting customers in a timely matter
+ Prepare and process customer ullage and uplift requests, co-ordinating with the relevant areas to ensure timely completion
+ Help customers to reach resolution of issues and work with wider team to identify root cause of recurring issues
+ provide daily service level reporting, working with relevant areas to identify root cause
+ Tracking and monitoring EDI orders to ensure order fulfilment
+ Process and amend customer orders received via email working closely with colleagues to ensure order fulfilment.
+ Managing a busy inbound customer service mailbox in a timely manner

+ Experience in a fast paced customer services role
+ Administration experience
+ Proficient in use of IT systems, particularly Excel and Outlook
+ Excellent problem solving skills
+ Organisation and attention to detail
+ Effective time management
+ Professional and friendly telephone manner
+ Professional and accurate communicator via email
+ Ability to work to deadlines and manage own time effectively
+ Ability to follow and adhere to established processes and procedures
+ Customer orientation and able to adapt to different personalities

Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.
Together we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe.
C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.
We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.