Upload your CV
Go to job search

Customer Service Representative - Lloyds Banking Group (Disputes) -

Teleperformance SE, Whitecrook, West Dunbartonshire

Customer Service Representative - Lloyds Banking Group (Disputes) -

Salary not available. View on company website.

Teleperformance SE, Whitecrook, West Dunbartonshire

  • Full time
  • Temporary
  • Remote working

Posted 2 days ago, 15 May | Get your application in today.

Closing date: Closing date not specified

Job ref: 2e09677775f442018703c87cb5c7e009

Location ref: Whitecrook, West Dunbartonshire

Full Job Description

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Follow Dispute processes to ensure customer satisfaction
  • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
  • Helping customers that may be going through financial difficulty and debit card support
  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
  • Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
  • Work with vulnerable customers, and helping to resolve complex cases
  • Confident in following banking processes and being able to clearly explain these to our customer
    • Here are our key benefits
  • Perks at Work - Savings Discounts/Free Online Classes
  • Help@Hand - Savings Discounts/Podcast/Wellbeing Recourses/Webinars/Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
  • Critical Illness - up to £10,000
  • Cycle to Work Scheme
  • Eyecare support voucher
  • Holiday Purchase Scheme
  • Length of Service Awards
  • Workplace Pension
  • Monthly Inspire Awards - For the best of the best
  • Refer-A-Friend earns up to £1,200 for you
  • Monthly Wellbeing Webinars
  • Dedicated Employee Experience Progress - Here to support TP journey
  • 28 day annual leave (inclusive of bank holidays), increasing with length of service
  • Discounted Bus Travel in Glasgow (First Bus)
    • Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

    Your CV must demonstrated 1 year telephony experience in handling inbound telephone calls.,
  • A professional, polite and courteous telephone manner
  • Ability to deliver excellent service with outgoing nature
  • Excellent verbal communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • Confident in having customer conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Confident in making complex decisions
  • Self-motivated and able to affectively problem solve
  • Interpersonal skills
  • Be driven to work towards achievable targets
  • Excellent numeracy skills
  • Experience in working with vulnerable customers
  • Previous banking/financial services experience is highly desired
  • Previous call centre/customer service experience is essential
    • Values we look for you to have .
  • Process Excellence - doing things well means something to you and you will always strive to improve on your work
  • Collaboration - you enjoy working with others and you like working as a team player
  • Communication - You can speak and write clearly and in a confident manner
  • Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others.
  • Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
  • Critical thinking - you are abl to think logically when making decisions
  • Solution Orientation - having a forward thinking mindset focused on resolving challenges
  • Entrepreneurship - taking owenership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Direct job link

https://www.s1jobs.com/job/customer-service-representative-lloyds-banking-group-disputes-126844216