Customer Service Representative - UKVI Domestic

We are looking for a team of experienced work from home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this WILL be the role for you!, You will play a key role in providing support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails.
Energetically and enthusiastically work as part of a high performing Customer Operations team.
Working in a fast paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner.

Requirements: Applicants must hold a current valid UK or Irish passport and must also have been continuously resident in the UK for a minimum of three years. Unfortunately due to the level of security vetting required for this role, we are unable to accept applications from candiates who do not meet these requirements, a clean criminal record is required. Please include your CV in your application. You must also have home broadband and be able to connect via ethernet cable (10m supplied)

Values we look for you to have:
Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
Collaboration - You enjoy working with others and you like working as a team player.
Communication - You can speak and write clearly and in a confident manner.
Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
Critical Thinking - You are able to think logically when making decisions.
Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset., Strong verbal and written skills with the ability to show attention to detail
Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner.
Customer Service experience.
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed.
Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
Able to work within a fast paced, engaging environment.

On-line recruitment process, with potential job offer within 24 hours and fully paid training.
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub.
Life Assurance Cover & Pension Scheme.
Length of Service and monthly recognition awards.
Opportunities for career development and progression.